CREDIT APPLICATION PROCESSING SYSTEM

This client was implementing a multi-year core business system rollout to improve / shorten vehicle credit application processing time, improve response to customers and capture new loan and lease business. ISC developed the most effective solution -- web based training accessible from any location.

The project involved a change in the way credit applications are processed, and revealed inconsistencies in the process between many locations. Because this function is critical to the client’s core business, it was imperative that the users be proficient on the new system and in new business processes with interrupting or delaying the process.

Initial implementation training was classroom, but a solution was required to

• provide ongoing “on demand” training
• accommodate personnel turnover
• provide consistent training content (users are geographically located in over 30 nationwide offices)

Deliverables:

• Web-based training course published to web site
• Hands-on simulation of custom application
• Custom application screens
• Concepts and step-by-step instructions
• Management reporting
• Printable Job Aids/Quick Reference Guides

Benefits:

• Self-paced training available 24 hours/day from any location
• Consistent training to all trainees; hands-on simulation strengthened learning; employees see actual system screens
• Train large numbers of employees at the same time
• Training modules allow small training increments on specific topics
• Saves cost of travel to various locations for training
• Efficiency in course updates – revise one course location
• Web based training was then incorporated into classroom rollout training for “blended learning” – very well received by users

How to Get Started?

For Information: Contact us at isctech@isc-usa.com or 949 458 1500